Mavericks Mystery Bag Terms & Conditions

ALL BAGS ARE FINAL SALE. NO RETURN AND NO EXCHANGES. AUTOGRAPHED ITEMS ARE NOT GUARANTEED AND PLACED IN SELECT BAGS AT RANDOM. OFFER VALID WHILE SUPPLIES LAST. 

Product Description: 

  • Each Mystery Bag contains a selection of items chosen at random. 
  • The contents vary and may include caps, t-shirts, jerseys, jackets, autographed items, etc. 
  • The total value of items in each bag is guaranteed to exceed the purchase price. 
  • Select mystery bags could include an autographed item from a current or former Dallas Mavericks player. Autographed items are authenticated. Autographed items are not guaranteed.  
  • Mystery bag only includes men’s items and sizes. The mystery bag doesn’t include women’s, youth, kids, or toddler items or sizes. 

Purchase and Price: 

  • The price of each Mystery Bag is the following: 
    • Silver: $59 retail value of $150 
    • Gold: $129 retail value of $300 
    • Platinum: $199 retail value of $500 
  • All sales are final. No returns, exchanges, or refunds. 

Delivery and Shipping: 

  • Orders are fulfilled and then shipped 5-7 business days from the time of your order. Unfortunately, we do not ship on weekends. We are unable to make any adjustments to your order once they have been placed. 
  • PLEASE NOTE:  Some items may take longer than 5-7 business days to fulfill and ship, depending on availability. Orders may also be split into multiple shipments depending on product arrival dates. Please refer to the product descriptions of each item for more details. 
  • When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on your chosen shipping provider, shipping date estimates may appear on the shipping quotes page. 

Disclaimer: 

  • We do not guarantee that you will receive any specific item.
  • We do not guarantee that you will receive an autographed item from a former or current player. 
  • The Mystery Bag is not customizable. 
  • Contents of the bag are non-negotiable and cannot be exchanged. 

User Responsibilities: 

  • Buyers must ensure that their size and shipping details are accurate. 

Changes to Terms and Conditions: 

  • We reserve the right to modify these terms at any time. 

Contact Us: For any queries or concerns regarding your Mystery Bag, please contact us via email at: 

mavs.shop@dallasmavs.com 

If your message is regarding an order issue, please include your order number and product details when submitting your inquiry. 

You can also reach us through our customer service line: 

214-647-8550 

Customer Service hours are Monday-Friday, 9 am-5 pm CST. If calling outside our business hours, please leave a voicemail with your name, order number, and the best telephone number to reach you (US only). We will get back to you during our next business day. 

WE RESERVE THE RIGHT TO CHANGE OR TERMINATE THIS OFFER AT ANY TIME.